Ben Farrell is an experienced consultant and speaker dedicated to enhancing customer experience through AI and technology. Currently serving as the Head of Growth & Alliances for Webex CX Solutions at Cisco, they focus on transforming customer interactions across Asia Pacific, Japan, and China. Previously, Ben held strategic roles at prestigious companies such as Microsoft, Apple, and LivePerson, where they led impactful AI-powered projects and customer experience initiatives. Ben also founded Collective Inception, where they advise organizations on AI and next-gen contact center technologies. They earned a degree from Macquarie University between 2018 and 2024.
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