Ben Guzman

Ben Guzman is a Service Delivery Manager at Cisco Systems, bringing over a decade of experience in delivering services to both customers and partners. They previously held various engineering and management roles at companies such as SYKES Philippines and Eastern Telecoms. With a strong background in ITIL methodologies, Ben has expertise in incident, problem, and change management, demonstrating proven leadership in high-pressure environments. They earned a Bachelor of Science in Electronics and Communications Engineering from the University of the East.