Ben Jacoby

Ben Jacoby is a Senior Global Process Manager at Cisco, where they are currently developing an internal self-learning application aimed at transforming the Asset Management service for customer and partner self-service by FY27. Previously, Ben has held various roles in sales and program management, including at ServiceSource and Washington Music Center, specializing in process management and customer satisfaction. As a thought leader in operational innovation, Ben has a track record of enhancing efficiency and mentoring teams across multiple global locations. Prior to their corporate career, Ben was a successful freelance musician and composer, releasing six full-length records and performing over 800 shows.