Benjamin Wollak is a Technical Leader at Cisco, specializing in collaboration and customer support within Cisco's Contact Center systems. With a BS in Applied Networking and Systems Administration from the Rochester Institute of Technology, they held various roles including Network Design Consultant and Teaching Assistant during their academic journey. Benjamin has been instrumental in troubleshooting and enhancing network infrastructures, having worked with industry leaders like Verizon Wireless and Cisco Systems. Their certifications include VCP5, VCP6, CCNA, and CCNA Voice, underscoring their expertise in network configuration and administration.
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