Bernard Wall is a seasoned CX Delivery Leader with nearly two decades of experience in the IT industry, holding various roles at companies such as Cisco Systems and IBM de Chile. They have served as Customer Support Engineer, Network Architect, and Delivery Manager, demonstrating expertise in advanced services and customer satisfaction across Latin America. Bernard achieved two CCIE certifications and a CCDE certification, showcasing their technical proficiency. Currently, they work as CX Delivery Leader LATAM at Cisco, leading initiatives for emerging accounts. Bernard holds a Bachelor of Science in Electrical, Electronics and Communications Engineering from Universidad de Santiago de Chile.
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