Carlos Estevens is a seasoned customer service and experience leader with extensive background in project and program management. They served as the Assistant Director and Crew Manager at DRAMAX LIMITED from 2001 to 2008, and later owned Mousekraft from 2006 to 2009. Carlos held various roles at Cisco, including Project Manager and currently leads Customer Delivery Optimization for the EMEAR/APJC regions starting in 2020. They also gained experience as a Support Analyst at GDC and contributed to global business solutions at Webhelp. Carlos holds a Licentiate degree in Gestão de Transporte e Logística from Escola Superior Náutica Infante D. Henrique, which they completed in 2014.
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