Carol Martinez

Carol Martinez is the Director and Americas Customer Service Leader at Cisco, where they develop and lead an organization providing end-to-end operations support to sales team members, customers, and partners. With a focus on operational excellence, Carol's team of over 300 supports 61% of Cisco's revenue and 30,000 partners, emphasizing software and recurring revenue growth. Carol's experience at Cisco began in 2001, following a previous role as AVP Branch Manager at Wells Fargo from 1986 to 2001. They attended St. John Vianney from 1976 to 1980 and are currently continuing their education at Brookdale Community College. Outside of work, Carol enjoys spending time with family and friends, particularly on summer nights with a glass of Pinot Noir.