Casey Brooks has extensive experience in technical support and engineering roles within the technology sector. Beginning with positions at Advanced Cable Services and Dell, Casey developed foundational skills in technical troubleshooting and customer support. Service at Acer America included a leadership role as Team Leader, overseeing and mentoring a team of technicians. Transitioning to Cisco, Casey served in various capacities including Cisco Telepresence Engineer and Technical Consulting Engineer, focusing on escalated technical issues and video collaboration solutions. Throughout the career, a strong emphasis has been placed on mentoring and supporting lower-tier engineers, showcasing a commitment to skill development and team performance.
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