Charles Weissman is a seasoned professional with extensive experience in customer engagement, service delivery, and technical operations, currently serving as the Director of Customer Experience Principal at Cisco since 1999. Weissman has successfully led complex Enterprise Agreements, defined customer success metrics, and driven technology adoption throughout the IT lifecycle. Prior to this role, Weissman held various leadership positions at Cisco, including Service Delivery Director and Senior Business Development Manager, where operational excellence and innovative service models were paramount. Weissman also has a strong background in network and end-user infrastructure management from a previous role at Thomson Reuters and extensive consulting experience from Access IT, Inc. and Laventhol & Horwath. Currently a candidate for a Master of Science in AI Policy and Management at Purdue University, Weissman also holds degrees in CyberSecurity and Accounting.
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