Christopher Chance, MBA, is a Global Support Leader with extensive experience in various roles focused on customer service, operations, and technical support. Having built a revamped global support organization across four international locations, they achieved significant cost savings and enhanced team morale, reducing turnover by 75% and raising customer satisfaction scores from 76% to 93%. Currently serving as the Americas Cloud Technical Support Director at Cisco, Christopher has a diverse background in tech support, finance, and client services, underpinned by a Bachelor of Business Administration and an Executive MBA in International Business from The University of Texas at Arlington.
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