Dave Bicknell is a Technical Leader at Cisco Systems Inc. with over 30 years of experience in the voice and data communications industry. Previously, Dave served as a Customer Support Engineer at Rolm Corporation and Siemens, specializing in PBX installation and TAC engineering. At Cisco, they focus on Call Center and VoIP technologies, managing the Business Unit Support Team while also being an expert in IPCC Application development. Dave attended Northern Essex Community College from 1975 to 1977.
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