David Pues

David Pues is a Cross-Functional Program Executive (Systemic CAP Manager) at Cisco, where they manage complex customer escalations and drive organizational alignment to ensure customer satisfaction. With over 20 years of experience in sales, customer service, and critical account management, they have a strong track record of improving performance and facilitating learning across global teams. David previously held various roles at Cisco, including Program Manager for Organizational Learning and Critical Situation Manager, working to resolve critical business challenges and enhance customer support. They also hold degrees in Emotional Intelligence and Negotiation from Vlerick Business School, as well as a credential in the Psychology of Leadership from Cornell University.