Deepa Thomas has extensive experience in customer service and management across multiple leading companies. Deepa served as Customer Service Team Lead at I-SEVA E-COM SERVICES INDIA PRIVATE LIMITED from May 2001 to February 2004, then transitioned to AOL as Assistant Manager for Online Services until November 2005. After that, Deepa worked at IBM from July 2008 to April 2011 in various managerial roles, including Technical Services Manager and Operations Manager. Deepa joined Cisco in June 2012, where roles included Manager of Customer Experience for Business Critical Services and Global Leader in Professional Services within the Project Management Office, continuing until May 2019. Deepa holds an MBA in Information Systems, completed between 2009 and 2011.
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