Dikeledi Ivy

Dikeledi Ivy is a Customer Impact Manager at Cisco, where they focus on major incident management and continuous improvement. They previously held roles at Vodacom, including Service Manager and Specialist in Service Delivery, where they enhanced customer experience through effective incident management and service optimization. Dikeledi has also worked at GE and SA Express Airways, gaining valuable experience in IT project management and business analysis. They hold a BSc in Computer Science and Statistics from the University of Limpopo.