Dirk Vielner

Dirk Vielner is a seasoned professional with extensive experience in service and support management within the telecommunications sector. Currently, at Cisco since November 2013, Dirk serves as a Service & Support Manager, overseeing global service provisions for a major service provider. Prior to this role, Dirk worked at Swyx Solutions AG from April 2007 to October 2013, first as Director Support & Service Provider Sales International, where process improvements for service excellence were implemented, and previously as a Service Provider Consultant, leading the market launch of the Hosted SwyxWare product. Dirk's career began at Nortel from February 1996 to March 2007, progressing through various roles including EMEA TPM Management, where responsibility for third-party maintenance operations across EMEA was held, along with management of partner relations and first-line maintenance services in the Central Region and Northern Germany. Dirk holds an education from the University of Applied Sciences and Arts Dortmund.