Echo Chen

Echo Chen is a skilled Business Operations Manager with 19 years of expertise in service support and compliance, specializing in stakeholder engagement within the APJC region. They have successfully fulfilled service revenue goals, implemented service sales and compliance programs, and delivered compliance training to over 100 audiences. Echo spent time at Cisco Systems, where they worked on projects that included entitlement escalation and compliance control programs, and previously served as a Customer Service Account Manager at Nortel Networks. Echo holds an MBA in Finance from the University of Technology, Sydney, and is PMP and ITIL certified.