Ed Kim is a seasoned professional with a background in customer advocacy and a passion for premium services. They began their career as a CRM developer at Multinet Systems from 1998 to 2001 and subsequently held various engineering and managerial roles at Nortel Networks and Cisco, including Customer Support Engineer, Manager of Premium Services for ANZ, and Senior Manager of Technical Services for ANZ SP. Ed earned an Engineer's Degree in Double Electrical Engineering and Commerce from the University of Sydney, completing their studies in 1997.
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