Eric Fernald is a technical leader at Cisco Systems in Fulton, MD, specializing in the Secure Firewall Business Unit Escalations. They graduated Magna Cum Laude from Champlain College with a Bachelor of Science in Computer and Digital Forensics. Prior to their current role, Eric held various positions in technical support, including as a Technical Support Engineer and Technical Support Specialist at Cisco and Vertek Corporation, where they provided customer-facing technical assistance and managed complex escalation cases. Eric's career began in customer service roles, including cashier positions at BJ’s Wholesale Club and grocery clerk at Golub Corporation.
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