Eric Sewell is a seasoned professional with over 20 years of experience in software development and pre-sales, currently serving as a Technical Solutions Architect at Cisco. Previously, as Principal Solution Lead at Genesys, they specialized in enterprise workload management and predictive routing solutions, integrating automation into customer service processes. Eric has held various roles in companies such as Interactive Intelligence and AcroSoft, contributing to automation and process optimization. They earned an MBA from the University of South Carolina - The Moore School of Business, and a degree in Computer Information Systems from the University of South Carolina.
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