Frank Yang

Frank Yang is a Customer Support Technical Leader at Cisco Systems with around 15 years of experience in the IT industry, specializing in network security devices and solutions. They previously served as a Customer Support Escalation Engineer at Cisco, providing advanced technical support for cloud security and Ironport products. Frank began their career as a Network Security Engineer at Linkage Technology Co., Ltd and later worked for companies such as Websense and McAfee in various technical support roles. They hold a Master’s degree in Computer Studies from the University of Wollongong.