Gen Chen

Gen Chen is a dynamic leader with over 15 years of cross-functional experience across Japan, China, and Malaysia. Currently serving as the Senior Manager of the Global Customer Experience Center at Cisco, Gen leads a diverse team to deliver high-impact outcomes and drives integration of AI-powered automation in service workflows. Previously, Gen held strategic roles at Intel, including Strategic Lead of the Japan Strategy Office, where collaborative efforts resulted in significant market share growth. Gen co-founded a tech startup, scaling it from four to over 50 employees and achieving over $1M in sales while launching a full-stack social networking service. With a strong foundation in engineering and business strategy, Gen excels in multilingual leadership and complex transformation environments.