Gerardo Ramirez, PhD, is currently the Director of Technical Support Data Center Americas at Cisco, where they lead a team of experts in Data Center Technology to enhance customer experience. With over 30 years of experience in managing delivery, consulting, and technical support, Gerardo has held various leadership roles, driving IT strategy and business transformation across multiple industries, including automotive and oil & gas. They also contribute as a member of the Consulting Staff at Clúster de Educación y Desarrollo de Talento Puebla since 2023. Gerardo earned an MBA from Benemérita Universidad Autónoma de Puebla and a PhD in Business from Universidad Popular Autónoma del Estado de Puebla, graduating with honors.
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