Greg Burton is a Senior Technical Solutions Architect at Cisco, where they lead the adaptation of cloud technologies in customer care systems across various industries. With extensive experience spanning digital marketing, software engineering, and infrastructure management, they have contributed to significant advancements in contact center technology, including the development of a live agent A.I. assist. They are currently pursuing multiple advanced degrees, including a Master of Science in Data Science and a Master of Science in Information Systems, both with a GPA of 3.93.
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