Heath McCoy is a Senior Operations Manager at Cisco, where they manage the 24/7 Network Operations Center and oversee operations for over 750 million connected devices across 15 global data centers. With over 25 years of experience in telecommunications and IoT SaaS network operations, Heath has successfully scaled operations from the startup phase at Jasper through its acquisition by Cisco. They have demonstrated expertise in incident management, process automation, and cross-functional team leadership, notably managing the integration of 1.4 million subscribers during T-Mobile's acquisition of SunCom Wireless. Heath holds a degree in Business Administration and Computer Science from Copiah Lincoln Community College.
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