Holger Esser is a CX enthusiast and AI strategist with extensive experience in technical solutions and product architecture. They worked at Cisco from 2015 to 2022, holding various roles, including Technical Solutions Manager and Product Lead for Global WxCC Telephony, where they managed critical accounts and drove innovations in AI/ML within the contact center ecosystem. Holger's career includes positions at Talkdesk and Intervoice, as well as a strong foundation in telecommunication obtained from their degree earned between 1988 and 1992. At present, they continue to influence the customer experience landscape through targeted solutions and strategic sales efforts.
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