Hung Dang is an Escalation Engineer at ServiceNow, currently leveraging over 10 years of experience in software development and support for communications networks. Previously, they served as a Senior Software Engineer at Cisco, providing tier-3 support for the BroadWorks platform, and as a System Engineer at Tektronix Communications, where they focused on deployment and technical services. Their career began at Nortel Networks, where they developed and supported various telecommunications features. Hung earned a Bachelor's degree in Computer Science and Engineering from The University of Texas at Arlington.
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