Ilya V.

Ilya V. is an experienced customer success and customer experience professional with a diverse background across several leading technology companies. Currently serving as a Customer Experience Manager at Cisco since August 2025, Ilya previously held the role of Customer Success Manager at Wiz and has extensive experience at HashiCorp, where Ilya was a Staff and Sr. Customer Success Manager focused on Global Accounts. Ilya also worked at Amazon Web Services as a Sr. Customer Solutions Manager, and at IBM in various roles including Chief Architect and Analytics Architect for North America. Earlier career positions include Sales Engineer at Salesforce, Technology Strategist at Microsoft, and Engagement Manager at Quest Software. Ilya holds a BA in Psychology from Yeshiva University and a Master’s Degree in Psychology from the Ferkauf Graduate School of Psychology.