Isabelle Grimes is the EMEA Carrier Lead and Customer Success Manager at Cisco Systems, where they have been dedicated to providing exceptional customer service since starting in 2008. Isabelle began their career at Cisco as a Mobility Services Desk Administrator and advanced through various roles, including Team Lead and Mobility Services Lead, focusing on operations and customer satisfaction in the EMEA region. They have extensive experience in managing mobile voice and data services, contract negotiations, and service implementations, working closely with global service providers. Previously, Isabelle held positions in customer service and management, including roles at Orega and Bluebells. They earned a BTS in Restaurant, Culinary, and Catering Management from Ecole Hoteliere d'Avignon.
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