Jacob Jones

Jacob Jones, MBA, is a dynamic customer success champion with 26 years of experience in fostering strategic growth and team excellence in high-pressure environments. Currently serving as a Senior Customer Experience Manager at Cisco, Jacob excels at enhancing client relationships and driving customer satisfaction. Jacob has a proven track record from previous roles, including Director of Operations at Troops Direct and Principal Advisor in the United States Marine Corps, where they developed impactful talent management programs. With notable academic credentials, including an MBA from Pepperdine University and ongoing studies in Defense Analysis at the Joint Special Operations University, Jacob demonstrates a commitment to continuous learning and leadership development.