James Dickson is an Operations Consultant specializing in SaaS, enterprise, and government operations, currently serving as a Senior Manager in Business Operations at Cisco since 2020. In this role, James has redesigned subscription lifecycle workflows and introduced strategies that preserved significant recurring revenue. Prior to Cisco, they held various customer support and success management roles at Wi-Tronix, where they founded the training center and achieved substantial client satisfaction improvements. With expertise in fixing broken workflows in challenging environments, James is committed to designing operations that operate flawlessly.
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