James Lancaster is a Senior Manager at Cisco, where they lead a team of Dynamic Customer Support Engineers within the Technical Assistance Center (TAC) across various locations, including Mexico and the United States. Prior to joining Cisco in 2010, James served as a Technical Project Manager at Nortel Networks from 1997 to 2010. They hold a Bachelor of Science degree in Electrical Engineering from North Carolina Agricultural and Technical State University, which they earned in 1994.
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