James Ratcliff is a Collaboration Solution Architect at Cisco, specializing in Unified Communications with 20 years of experience in Information Technology. They have held various roles including Global Unified Communications Team Lead at HSBC, where responsibilities encompassed defining and delivering global UC infrastructure and managing key transformation programs. James also worked as a UC Solutions Consultant at KCOM, designing customer-focused solutions to enhance user experiences. They hold a Bachelor’s Degree in Computer Science from the University of Leeds, awarded in 2003.
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