JR

James Reid

Vice President CX EMEA - Head of the EMEA Acceleration Office

James Reid is a Vice President in Cisco’s Customer Experience organization, where they lead the EMEA division and serve as an AI Evangelist. They have held various senior roles at Cisco since 2020, focusing on AI adoption and transformation within Professional Services. Previously, James worked in leadership positions at companies such as Vodafone, Sage, and Salesforce, contributing to customer-centric transformations across diverse sectors. Their expertise in technology and customer success has been pivotal in enhancing operational value for clients.

Location

Swindon, United Kingdom

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