Jay Nagaraj is a management professional currently serving as the Leader of Customer Delivery at Cisco Security, where they manage a global team of technical support engineers. With notable experience in building high-performing teams and driving customer satisfaction, Jay has previously held various roles within Cisco, including Manager of Technical Services and Escalation Engineer. Jay earned a Master's degree in Computer Systems Networking and Telecommunications, alongside other educational credentials in embedded systems and electronics engineering. Their background emphasizes technical support, incident management, and customer advocacy, contributing to their proven impact in the field.
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