Jayaram Sankaranarayanan is a Lead Architect in the Webex Contact Center at Cisco, specializing in software development for Customer Experience Systems. With a BTech in Electrical and Electronics Engineering from the National Institute of Technology Calicut, Jayaram has held various roles, including Principal Engineer and Technical Leader at Cisco, where they contributed to the development of next-generation customer collaboration services. Prior to Cisco, Jayaram gained experience at companies such as Infosys Technologies Ltd, Symbol Technologies, and Cellnet, where they led product development and architectural design in domains like Smart Grid and telecommunications. Jayaram's expertise encompasses system architecture, design, and programming for large-scale systems, ensuring performance, reliability, and scalability.
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