Jeff Carlson

Jeff Carlson is a seasoned professional with extensive experience in customer experience and renewals within the technology sector. Currently serving as the Director of CX Renewals for the US Public Sector Theater at Cisco since January 2006, Jeff leads a team responsible for managing services and software renewable offers across a diverse portfolio. Previously, Jeff held similar leadership roles at Cisco, including Director for the US Commercial theater and Senior Manager for Customer Experience Renewals. Prior to Cisco, Jeff worked as an Account Manager at Verizon Business and as an Account Executive at Avaya. Jeff holds an MBA in Marketing from the University of Minnesota's Carlson School of Management and a BA in Business, Marketing, and Finance from Bethel University.