Jeff Hursey, CCXP, is a CX Discovery and Business Analysis Consultant with extensive experience in crafting impactful solutions. They served as a Technology Consultant at NCR Corporation from 1990 to 1997 and later contributed as a Call Center Design Specialist at Dugdale Communications from 2004 to 2005. Jeff has been consulting with large enterprises at Cisco Systems since 2010, focusing on customer experience, digital transformation, and contact center solutions. They are currently the Executive Director of Citizens Solving Problems, tackling socioeconomic issues through innovative approaches. Jeff earned a degree in Computer Science from Wright State University, graduating with high honors.
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