Jency F. is a leader in Product Design at Cisco, where they manage partner and wholesale experiences for Webex. With over 8 years of experience in UX design, Jency has a strong background in qualitative and quantitative research, having previously served as a Senior User Experience Designer at Sprint and Lead User Experience Designer at T-Mobile. Jency holds a Master of Information Management in User Experience and Design from the University of Maryland, where they graduated with a 4.0 GPA, as well as a Master of Commerce from the University of Mumbai. Their innovative approach and leadership have driven significant improvements in customer experiences and operational efficiencies across various roles.
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