Jesse Reed

Jesse Reed is an accomplished technology executive with extensive experience in leadership roles. Since 2005, Reed has been with Cisco Systems, currently serving as Vice President of Lifecycle Services & Automation within Cisco Customer Experience, focusing on transforming high-value services and leveraging digital, AI, and automation to generate $3 billion in annual recurring revenue. Previously, Reed held the position of VP of Automation, where a unified automation strategy was created. Before joining Cisco, Reed was the Chief Technology Officer and Founder of Tier3sme, where the business plan for a technology firm specializing in contact center solutions was developed. Reed's earlier roles include Director of Solution Engineering at VISTA IT and Principal Consultant at NetEffect Corporation, where significant growth and service offerings were achieved. Education was completed at North Carolina State University from 1994 to 1998.