Jessica Batson, MBA, is the Director of Service and Logistics APJC, bringing a proven track record of managing teams, enhancing efficiency, and optimizing productivity. They have extensive experience in project management and knowledge of the full product life cycle, having previously held leadership roles at Cisco, including Senior Manager of Customer Experience and Manager of Technical Support. Currently pursuing a Master of Business Administration and a Bachelor of Science in Information Technology at the University of Massachusetts Lowell, Jessica continues to advocate for quality improvement and customer service excellence within the technical services arena.
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