Jian Jin is a seasoned Technical Support Engineer with extensive experience in various technology companies. They held the position of Senior Technical Support Engineer at PTC from 2013 to 2015, where they developed training and technical documentation while managing case lifecycle quality reviews. Currently, Jian works as a Senior Customer Support Engineer at Cisco, providing technical support to customers in Korea. Prior to that, they contributed as an IT Specialist and Developer at IBM from 2007 to 2012, following a role as a Sales Consultant at Oracle from 2012 to 2013, where they supported pre-sales technical and functional activities.
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