Joana Costa

Joana Costa is a Field Operations Manager at Cisco, currently leading the Global Software Annuity Operations team in EMEAR through Sellbytel. With extensive experience in IT operations, Joana has focused on enhancing support for partners and customers since joining Cisco in 2013, having initially worked within various segments such as incentive program operations and regional order processes. Prior to Cisco, Joana served as a Customer Support Technician at Fujitsu Technology Solutions, collaborating with international companies to improve their IT structures. Joana is also pursuing a Master's degree in Management and has a background in psychology, further enriching their professional expertise.