John Casale is a Software Engineering Technical Leader with a strong background in technical support and management. They have held positions at Cisco, where they worked as a Customer Support Engineer and UCS Software Engineer, before advancing to Technical Leader, focusing on product improvement and customer relations. Previously, John managed a help desk team at RIT and contributed to the deployment of a new Incident Management system during a co-op at Toyota Engineering and Manufacturing America. John holds a Bachelor of Science in Networking and Security from the Rochester Institute of Technology.
Location
Durham, United States