John Francis is a seasoned Technical Writer and Developer with over 20 years of experience in the technology sector, with a strong focus on writing across numerous domains including APIs, cloud platforms, and documentation automation. Currently, John serves as the Leader of Technical Documentation and Product Manager at Cisco, where they launched the unified Webex Suite & Contact Center Developer Portal. Previously, John held prominent positions at companies such as DataStax, Oracle, and Adobe Systems, where they contributed to significant projects and streamlined documentation processes. John earned a Master of Arts in English Literature from Indiana University Bloomington.
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