John Ha is a Technical Leader and Escalation Support Engineer at Cisco Systems, where they have worked since 1996 in the High Touch Technical Assistance Center. In this role, they serve as an escalation point for critical network outages and provide advanced technical assistance on complex cases. John has participated in design and product enhancement reviews to improve product quality and maintains strong relationships with business units and partners. Previously, they held a position as a Test Engineer at Digital Microwave Corp. from 1988 to 1989.
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