John Russo is a performance-driven leader with extensive experience in software engineering and customer support. Currently serving as the Senior Director of Software Engineering - Support at Cisco since 2000, they lead multiple Agile teams focused on developing solutions for customer software issues and enhancing customer support experiences. Previously, John held leadership roles at organizations including the County of San Mateo, MCI/Worldcom/Verizon, and Allianz Insurance, where they managed large teams and complex technical projects. They possess a strong educational background in Computer Science from the Massachusetts Institute of Technology and the University of Louisville, along with ITIL® v3 Foundation certification for IT Service Management.
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