Joseph Pratten is a seasoned professional in the customer experience and contact centre technology sectors, currently serving as a Contact Centre Sales Specialist at Cisco, focusing on delivering world-class CX strategies since August 2023. Prior to this role, Joseph held the position of Senior Product Manager for CCaaS at Gamma, contributing to the company's vision in the UK and European markets from November 2017 to August 2023. Earlier experience includes various roles at Route 101 Ltd., where responsibilities spanned from Contact Centre & UC Sales Specialist to Business Development. Joseph's foundational career began at Capita IT Services as a Key Account Manager after gaining initial experience as a Researcher at Novo Executive Search. Joseph holds a BA Hons in Marketing from the University of the West of England, awarded in 2009.
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