Kevin Chan

Kevin Chan is currently a Technical Support Engineer Manager at Cisco's Duo Security, where they leverage their extensive experience in customer support operations. Previously, Kevin served as a Customer Support Operations Manager in the finance and banking sector, excelling in leading diverse teams and driving continuous service improvements that consistently achieved high customer satisfaction ratings. With a background in ITIL standards and proven skills in team management, coaching, and incident control, Kevin has a strong focus on enhancing customer experience through technology and effective service delivery. Kevin's career began at EDS Group and spans multiple roles where they have developed a high-performing culture and innovative support strategies. Kevin holds a Bachelor's degree in Computer Science from the University of Wollongong.