Kieran Higgins is a global leader in IT infrastructure service development and delivery, currently serving as the Head of Digital Workplace Transformation at Cisco, where they manage a global team to enhance workplace productivity for 140,000 employees. With previous experience as a Y2K Program Test Manager at Optus and a diverse background in engineering and IT applications, Kieran specializes in agile delivery, IT architecture, and large-scale organizational change management. Kieran's extensive expertise includes managing complex programs and overseeing substantial budgets, positioning them as a significant contributor to the field of IT service management.
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