KM

Kit McCaffrey

Leader, Help@Cisco Knowledge Management

Kit McCaffrey has extensive experience in technical writing and content management, with a career spanning various leading companies. Kit's professional journey began as an Office Manager and project support at Third Wave Research Group, followed by roles at Compuware as a Programming Consultant and at IBM, where Kit served in multiple capacities including IT Support Content Team Lead and Technical Writer. Notable contributions at IBM involved managing a team of content creators and developing initial technical support content for Mac users. Kit also worked as a Senior Technical Writer at Alkami Technology and a Content Designer at Cisco. Additionally, Kit operated as a self-employed Communications Specialist, producing high-quality communications for global audiences at IBM.

Location

Austin, United States

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